Refund policy

If your item arrives defective, damaged, or we made a shipping error, please notify us within 7 days of delivery.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. A receipt or proof of purchase is also required. 

If your return is accepted it is customers responsibility for the cost of return shipping (unless the return is for a defect or error on our part). All returned items are subject to a 10% restocking fee. 

If items are sent back to us without first contacting and requesting a return the return will not be accepted.

Once we receive and inspect your return, a refund will be issued to your riginal method of payment within 4 business days.

To start a return, you can contact us at info@woolgrowncompany.com.