Shipping policy

Where we ship
We ship within Canada and the United States.

Order processing
We strive to process and ship all orders as quickly as possible. Orders are typically processed within 3 business days. This includes order verification, packing, and preparation for shipment. Once processed, delivery times will vary depending on the shipping method and your location.

Shipping
All orders are trackable, and tracking is emailed once your order has been fully processed. Shipping costs are calculated based on the total weight of your order. Shipping rates are subject to change based on carrier pricing. Any increased rate changes will be communicated to you prior to shipping for confirmation.

Customers are responsible for providing accurate shipping addresses. If a typographical error in the address results in additional shipping fees, these costs will be billed to the customer. WoolGrown is not responsible for delays caused by carriers.

Returns
For returns and refunds, see our Refund policy.